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Please note delivery lead times for first issues are as follows:

  • For weekly publications please allow up to two to four weeks for your first delivery.
  • For monthly publications please allow up to four to six weeks for your first delivery, however some publishers, including TI Media and National Geographic, have longer lead times and may take longer than this.
  • For bi-monthly publications please allow up to six to eight weeks for your first delivery.
  • For quarterly publications please allow up to ten to twelve weeks for your first delivery.
  • For special offers and free gifts please allow up to six weeks for delivery. Free gifts are sent separately and will not arrive with the first issue of your subscription.
  • For international delivery and magazines from abroad please allow up to ten to twelve weeks for your first delivery.
  • For digital magazine purchases, your subscription will commence with the current issue. Please activate your account with Zinio to access the first issue.

What is your query about?

Delivery

Your magazine subscription will usually start with the next available issue and will not normally be the current issue that is in the shops. Industry standard delivery lead times are displayed above. Your confirmation email also displays a delivery time frame for the product you have purchased, you can also refer to the delivery tab on each product page for guidance too. For more specific dates, please contact the supplier directly, you can find their contact details in the search function above and on your confirmation email.

If your product hasn’t arrived or you think it may be running late please contact the supplier who will be able to help you. You can find all their contact details in the search function above, on your confirmation email, or in your My Account area on our site. You can log in here where you will find a complete list of all your current and past subscriptions and contact information for each.

Please contact the subscription publisher or supplier directly, as they fulfil delivery. You can find their contact details in the search function above, in your isubscribe account and on your confirmation email. You can also change an address by logging into your isubscribe account here. In your 'My Account' area you will be able to update billing and delivery address information. Please note that as the delivery labels are often printed a number of weeks in advance, the next issue of your magazine may still go to the old address. isubscribe will then update the address with the subscription supplier for you.

International delivery is available for the majority of magazine subscriptions on isubscribe. Please look out for the 'International' button on the product page for prices that include delivery. If this button is not visible, international delivery is not available.

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Cancellations

As directed by the magazine publishers, direct debits usually have a minimum term of 12 months. You can cancel a direct debit subscription directly with the magazine publisher (as they take the ongoing payment) you can find their contact details in the search function above and on your confirmation email. However, this may mean you are restricted to future direct debit offers with this publisher.

If you request a cancellation more than 48 hours after placing the order simply get in touch with the publisher or supplier, you can find their contact details in the search function above and on your confirmation email. If you cancel your subscription within 48 hours of your order, isubscribe will provide a full refund, please get in touch using the contact form below.

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Ordering & Renewing

Simply select the magazine you wish to renew, add it to your basket then proceed through the checkout where you will be asked if this is a renewal, select yes and then fill out your delivery details. Don't forget to log in if you are already an isubscribe customer. Also, please note: You will need to ensure the recipient’s name and address matches the original order.

You will receive a confirmation email from isubscribe detailing your order within a few minutes of purchasing (please check your junk folder if this isn't received!) You'll then receive an email/letter from the publisher or supplier within 4 weeks to confirm your order and inform of your start date.

Discount codes can only be used against non-direct debit subscriptions and cannot be redeemed to purchase a gift voucher.

  1. Select your subscription product to purchase
  2. Enter the promotion code into the promotion code box on the Shopping Basket page and click 'apply'
  3. Proceed through the checkout to enter address details
  4. Your discounted balance will be displayed on the payment page

isubscribe does not sell single copies or back issues, please contact the specific magazine publisher directly. You can find their contact details in the search function above.

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Gifts, iCards & Vouchers

Subscriptions make great gifts. You can choose a different delivery address on the checkout page for each subscription purchase. On the run up to Christmas, you can also request for the first issue to be delivered after December 25th, so the surprise isn’t spoilt! In the checkout you can create an iCard to announce your gift.

An iCard is a digital greeting which includes an image of the subscription you have purchased, as well as a personal message that you can add yourself. This can be emailed directly to the recipient on a chosen date, or you can email it to yourself to print and present to them. iCards are free and very easy to create. In the checkout simply select 'Yes' when asked 'is this subscription a gift?' to personalise an iCard. See an example here.

Lucky you! On the gift card or voucher there will be a long number. You will need to enter this number during the checkout process in the step after you have entered the delivery information. If the subscription amount exceeds the gift card or voucher value, you will need to enter in your payment details in the next step to cover the remaining amount.
Please note: Gift cards and vouchers can only be used against non-direct debit subscriptions.

If your subscription purchase includes a free gift, the gift will arrive separately from the first issue and will usually be sent to the gift giver rather than the subscription recipient, and can take up to 6 weeks to arrive. If your gift hasn’t arrived, simply get in touch with the publisher or supplier, you can find their contact details in the search function above and on your confirmation email.

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Can't find what you're looking for?

Phone our support team 0207 199 0161 9am - 6pm Monday to Friday

If you would like to contact our client management or sales team directly, we would be happy to help you:

Publisher Management
marianne.kaskela@isubscribe.co.uk

Corporate Sales
nazia.abdul@isubscribe.co.uk

If you have a complaint or request related to the processing of your personal data:
hannah.wood@isubscribe.co.uk

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