FREQUENTLY ASKED QUESTIONS

What is isubscribe Rewards?

isubscribe Rewards is our loyalty program to reward our awesome customers. It's free to join and members can earn isubscribe Rewards points (Points) plus enjoy a birthday gift and lots more exclusive member benefits!

Are there any fees?

No. There's no joining fee or ongoing fees.

Who can join?

All individuals can join. You must obtain permission from your parent or guardian prior to joining if you are under 18 years old.

Corporations, partnerships, trusts and Government bodies are not eligible to participate.

What are the benefits?

It’s free.

You’ll receive a birthday reward.

You will earn Points on every purchase.

You will earn 250 instant Points when you update your subscriber profile.

You can redeem your Points at any time.

Your Points have no expiry date.

You’ll receive exclusive rewards.

How do I join?

Anybody can join by heading to JOIN.

You are also provided with the opportunity to join immediately after completing any purchase at isubscribe.co.uk and you will be provided with Points for the purchase you just made.

How do I get an instant 250 Points?

Simply join isubscribe Rewards and update your subscriber profile to earn an instant 250 Points. That’s £2.50 you can put towards your next purchase.  You can update your subscriber profile at MY ACCOUNT

You will only receive the instant 250 Points the first time you update your profile but you can change details of your profile information (except your birthday details) at any time.

How do I earn Points?

After joining isubscribe Rewards you will automatically earn 5 Points on every pound you spend on isubscribe.co.uk when a purchase is completed.

Any purchases you make prior to joining isubscribe Rewards will not be eligible for Points.

Points can be earned on purchases of gift vouchers. Points are not earned on redemption of gift vouchers for the portion redeemed by voucher.

Points will be allocated to your account 90 days after a purchase is completed. Prior to this 90 days period they will be shown as pending Points in your account.

You can earn an instant 250 Points by completing or updating your account profile.  These can be used immediately.

Bonus Points and Points promotions may be offered from time to time with specific terms.

When will I receive Points for my recent purchase?

Points will be allocated to your account 90 days after a purchase is completed. Prior to this 90 days period they will be shown as pending Points in your account.

You will only receive Points for purchases made after you have joined isubscribe Rewards.  However, you will also receive Points for a purchase if you join while completing an order. 

Will I get Points for gift vouchers?

Points can be earned on purchases of gift vouchers.

Points are not earned on redemption of gift vouchers for the portion redeemed by voucher.

How much credit do I get for my Points?

250 Points adds up to £2.50 of credit that you can spend at isubscribe.co.uk.

If you complete your profile and receive 250 instant Points you have £2.50 worth of credit that can be used immediately.

The redemption value of Points is determined solely by isubscribe and may be varied at any time.

How do I redeem Points?

Points can be used at any time you choose. A minimum of 5 Points is required to start redeeming Points against a purchase.

You must log in to your isubscribe account to redeem Points against a purchase.

When selecting a payment method, you can determine to redeem Points against the purchase. A purchase can be made with any combination of Points, gift voucher and credit card as payment methods. You cannot redeem points on subscriptions payable via direct debit.

Points from different accounts cannot be merged, including between family members.

Points are never redeemable for cash.

Remember, you cannot redeem Points if you use the guest check out option. There is no way to link your order as a guest to your account.

Can I redeem Points if I buy a subscription payable via Direct Debit?

No, you cannot redeem Points on subscriptions payable via direct debit, because the publisher of the magazine purchased takes the direct debit payment from you, not isubscribe.

However, you can earn Points when you buy a subscription on direct debit. The number of points earned will be calculated on the first payment term of the direct debit only.

Can I redeem some points and not the full amount?

Yes, you can select how many points (i.e. how much credit) you’d like to use against your order when selecting your payment methods at the checkout.

To start redeeming points you need a minimum of just 5 points.

Do my points expire?

Your points do not expire.

We will update our terms and conditions if there is any change to this condition.

When will the Points be added to my account?

250 Points for updating your profile will be instantly added to your account. These can be used immediately.

Points will be added to your account 90 days after completing a purchase. You can see the total number of pending Points in your account at any time. You will be emailed after 90 days to let you know your Points have landed and are ready to redeem!

What happens to Points if I obtain a refund?

As per isubscribe’s terms and conditions, when a subscription is purchased you agree that you may cancel a subscription within 48 hours of purchase and receive a full refund from isubscribe. You also agree that cancellations and refunds requested more than 48 hours after purchase are provided only by the discretion of the publisher and will be refunded by the publisher directly.

If you cancel a pre-paid subscription and receive a refund from isubscribe, or if you cancel a subscription payable on Direct Debit, any Points earned for that purchase will not be added to your account.

If a refund is required on a purchase where Points were redeemed, the amount paid will be refunded via the original method of payment,yet any Points redeemed will be not be returned to your account.

If the whole purchase was made with Points redeemed, those points will not be returned to your account.

How will I know how many Points I have?

Your Points balance and Pending points balance are shown in your account page.  Simply use your email and password to sign into your account at any time at MY ACCOUNT

The email to log in is usually the address used for a purchase and where your purchase confirmation email was sent.

I didn’t sign up but made a purchase, do I get isubscribe Rewards?

You must join to earn Points and receive other isubscribe Rewards benefits.

You will have earned 5 Points on every £1 spent if you have joined when you made a purchase.

When will I receive the £2.50 birthday reward voucher?

You will be emailed your £2.50 birthday reward gift voucher on the first day of your birthday month!

To receive the birthday reward your account must contain your birthday month and a valid email address. Your birthday details cannot be changed after they have been entered.

The birthday voucher is valid for 28 days and cannot be used in conjunction with any other voucher, or subscription payable via Paypal or Direct Debit.

Take care to check that our emails get to you! Mark emails from isubscribe as ‘safe’ in your email provider and check your trash or deleted folders in case our email may have filtered through to you there.

Once you have entered your birthday information, it cannot be changed so be careful!

How do I Refer a friend?

Give your friend a £2.50 Referral Voucher.  And you get 5 Referral points for every pound your friend spends on the order they place with the Referral voucher you forward.

Simply request a £2.50 Referral voucher  and forward the email you receive from isubscribe to a friend.

You have to be an isubscribe Rewards member to Refer a friend to earn more points.  It's free and easy to join.

You can refer up to 10 friends every 30 days.  Each Referral voucher contains a unique code so only forward it once.  If you'd like to refer another friend simply request a additional £2.50 Referral voucher.

You will earn 5 Referral points for every pound your friend spends on credit / debit card on the order they place with the referral voucher you send. The referral points are pending for 90 days.

You'll receive an email once your friend has used the Referral voucher you sent.  And you will be notified when the referral points have landed in your account.

Who can use the £2.50 Referral voucher?

The Referral voucher can be used once by a customer who is new to isubscribe.

It expires in 90 days and cannot be used in conjunction with any other voucher, or subscription payable via Paypal or Direct Debit.

To redeem the voucher your friend needs to make a purchase at isubscribe and add the Referral voucher code at the checkout.

If your friend joins isubscribe Rewards during the checkout they can also receive points for the order.

How do I stop receiving emails?

You can unsubscribe from these emails at any time by updating your preferences in your account or by contacting isubscribe for assistance.

If you opt out you may not receive notification of your isubscribe Rewards benefits.

How do I withdraw from isubscribe Rewards?

We hope you enjoy the free benefits provided with isubscribe Rewards.  But if you want to withdraw from isubscribe Rewards simply contact isubscribe

Is there any more information about isubscribe Rewards?

Yes, simply visit our Rewards page.

We're here to help!

If you can't find the answer you're looking for please contact isubscribe. We will get back to you directly.