Southern Rail have had a tumultuous time of late, what with their ongoing dispute with their drivers which has resulted in months of disruption from strikes and cancellations. Not to mention their recent bottom ranking in a nationwide customer satisfaction survey.
So when the embattled company let a 15-year-old boy on work experience take over their Twitter account, a space where angry customers can release their full ire, many thought it would be a disaster. But Eddie was surprisingly cool under pressure, charming customers as he answered every single tweet. One tweet even suggested he had single-handedly saved Southern Rail…
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